From YourSITE.com
Call Center Representative
By Jenna Smith
Jan 25, 2006, 21:07
For years, we have been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today we are proud to offer a 90-day temp-to-hire opportunity in Customer Service with FedEx.
30 days are devoted to training to ensure you are equipped to excel, and the remaining 60 days give you the opportunity to put your training into action and prove yourself. Those who meet or surpass the established goals for call quality, productivity, attendance, and schedule adherence and meet the hiring criteria will be extended offers of employment as Customer Service Representatives with FedEx at 90 days.
During the 90 days with us, you will receive:
* $12.00 per hour, including training time
* Extra earning opportunities through referral bonuses and performance incentives with our exclusive Kudos program
* Voluntary health benefits including medical, dental, vision, prescription drug, short-term disability, and group life.
* Weekly pay with options for direct deposit or pay cards.
The FedEx culture of excellence requires that Customer Service Representatives go above and beyond and reach higher standards, including job duties such as:
* Capturing orders for package pick-up and delivery with total accuracy
* Responding to Customers’ needs and requirements promptly and with optimal sensitivity
* Ensuring complete Customer satisfaction by effectively offering solutions to Customer needs and timely resolution of problems
* Communicating with Customers via state of the art technology
* Striving to provide better service through up-to-the-minute knowledge and awareness of package delivery systems, station openings, service features, volumes, etc.
The best candidates will have enthusiasm and ambition to be part of a company that continues to change the way the world does business. They will have a desire to learn, to work smarter, and to achieve more personally and for the company, and the drive and dedication to do whatever it takes to ensure customer satisfaction.
The essential requirements are:
* HS diploma or GED
* Basic communication skills
* Typing and data entry skills
* Windows XP and Internet Explorer experience
* Drug screen, background and reference checks
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